NHS APP IMPORTANT UPDATE Posted or Updated on 6 Feb 2025

IMPORTANT UPDATE: Changes to minimum device operating system version required to use the NHS App

Since 3 February 2025, a very small number of people will no longer be able to use the NHS App on their device as older versions of operating systems for iPhone (iOS) and Android will no longer be supported. 

This is being done to maintain the high security standards of the NHS App. 

This will affect those who use iOS 12, Android 6 and Android 7, while those with iOS 13 and iOS 14 can upgrade their device to the minimum supported version, iOS 15. These users will have received in-App messages about this change since May 2024. 

Those with unsupported devices can still access their NHS App services by logging into their NHS account online, through the NHS website.

Step-by-step videos to walk users through how to use the online NHS account are available.

More information about NHS App device compatibility can be found on the NHS website.